Where is your office or business located? 

Our workshop and sales facility is located at 15 Brennan St, SLACKS CREEK, QLD, 4127.

What are your hours of business? 

We’re open from Monday-Friday from 8 AM to 5 PM. 

What is Your Contact Info? 

Please refer to our Contact Us page. Our customers can also reach us through different media channels via the social links on the footer of every page on our site: 


07 3133 1660



What are the products you sell?  

We have over 200 product categories and thousands of products, some not listed online. We are constantly adding products to our online catalogue so the chances are if it's not listed on our website we can supply it. 

What Payment Methods You Offer? 

The payment methods we offer are described on this page. We support all major payment methods including popular buy now, pay later methods from ZipMoney, Humm and Afterpay.

How do you ship your product? 

BUDS CUSTOMS uses a number of carriers which are fully integrated with our systems with Shippit, one of the best global online providers available to link us directly with our carriers which include Australia Post, Toll Priority, Toll Ipec, TNT and Sendle (Couriers Please and Fastway). We will also provide tracking events by email so you are kept informed every step of the way.

How long does shipping usually take? 

Australia is a big place so it varies but rest assured we will get your order to you as fast as humanly possible. If you live in the Eastern States, allow 1-5 days. Western Australia and Northern Territory about a week to major centres with up to 3 weeks if you live in a regional area. 

Do you ship Internationally? 

Yes. We ship to most countries in the world as long as it's recognised by Australia Post, Australia’s Official Post Office. For more details please refer to our Shipping guide.

Do You Install the products you sell?  

Yes,we have a fully equipped workshop and a team of experienced tradesmen who can install any product we sell at our Slacks Creek facility.

Do You Offer Returns? 

You can view how our Return Policy works here as well as the Terms and Conditions here.  

Do You Have DIY Installation Guides? 

We have been working hard on doing full installs, most products come with break down / engineering drawings of assembly. We are working towards setting up video installs on our youtube channel for our most popular items.


How Can We Ensure Our Privacy While Using The Website? 

BUDS CUSTOMS takes our customer’s privacy seriously. We ensure that our website implements high-end security measures to make sure your data and information are safe and well-guarded. You can read our Privacy Policy to know how we collect and use your data while browsing our website.